Returns & Exchanges

At Grocery, we take pride in the freshness of our products, but if your order arrives damaged or unsatisfactory, we offer a hassle-free return or replacement process within 48 hours of delivery. Due to the perishable nature of food, we cannot accept returns on items that have been opened or consumed unless there is a quality issue.

1

Contact Support

Reach out to our customer service team via email or our live chat within 48 hours of receiving your groceries to initiate a claim.

2

Provide Documentation

Please include your order number and clear photographs of the damaged or incorrect items to help us process your request quickly.

3

Verification Process

Our quality assurance team will review your photos and details within 24 hours to approve the return or credit.

4

Receive Refund or Replacement

Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing